White Glove Service
for cargo that needs more care than standard delivery
Austone’s White Glove Service is designed for bulky, fragile, high-value or installation-sensitive cargo that needs careful final delivery after arrival in Australia. It is ideal when your shipment needs protective handling, unpacking, room-of-choice placement, optional assembly or setup coordination, and a smoother handoff at the destination.
Why buyers use White Glove support
Some shipments need more than standard port delivery, warehouse handoff or curbside drop-off. Buyers usually choose White Glove when landed condition, presentation, setup readiness or site delivery coordination matters just as much as the freight itself.
Protect delicate or high-value cargo
Use White Glove when the goods need extra care during final handling, unpacking or placement at destination.
Support site, showroom or room-of-choice delivery
This service is useful when the cargo needs to be placed where it will actually be used rather than simply dropped at the nearest receiving point.
Reduce friction after arrival
White Glove helps connect freight, customs and final delivery into a more complete handoff for the customer, project team or end destination.
What White Glove Service includes
White Glove is best understood as premium destination handling layered on top of your freight movement. It gives extra control to buyers who care about final presentation, safer placement and a more carefully managed handoff after customs release.
Protective handling and packing awareness
Fragile, bulky or finish-sensitive goods may need stronger packing discipline, safer loading and more careful unloading than standard delivery can provide.
Inside delivery and point-of-use placement
Instead of ending the job at the curb or warehouse door, White Glove can support room-of-choice, showroom, project-site or point-of-use placement where appropriate.
Unpacking and setup coordination
Where the delivery environment requires it, White Glove can include unpacking, packaging removal and optional assembly or installation coordination.
When White Glove is usually worth it
This service is not for every shipment. It is most useful when the commercial value of careful final handling is higher than the cost of a more standard delivery method.
Furniture and showroom stock
Good for bulky, finish-sensitive furniture that may need unpacking, placement or delivery into a showroom, hotel, fit-out or project environment.
Lighting and fragile installations
Useful for fragile fixtures or decorative products where breakage risk, presentation and project timing all matter at the destination side.
Machinery and technical equipment
Useful when crated equipment, bulky machinery or installation-sensitive cargo needs more careful unloading, placement or site delivery coordination after arrival.
High-value and special-care cargo
Suitable for selected electronics, display items, premium products or other cargo where standard final delivery may not provide enough care or control.
How White Glove support fits into the shipment
The strongest White Glove workflow starts before the final truck arrives. It works best when final handling is planned early and connected to customs, warehousing and destination delivery requirements.
Plan the final delivery scope
Clarify whether the cargo needs inside delivery, unpacking, room-of-choice placement, packaging removal or setup coordination.
Prepare the cargo and handoff
Align the freight, customs release and destination handling steps so the final delivery team has the right timing and cargo information.
Deliver with added care
Handle unloading, movement and placement more carefully than a standard freight handoff, especially for fragile or presentation-sensitive cargo.
Finish the destination handoff
Where required, unpack, remove materials and coordinate optional assembly or setup so the shipment reaches a more usable final state.
Common questions about White Glove Service
These questions help buyers understand whether White Glove is the right fit before they request a quote or choose a more standard delivery path.
Ask about your final-delivery and handling needs
Tell us what you are shipping, where it needs to be delivered and what level of care is required after arrival. We can help decide whether White Glove is the right support option for the shipment.
Tell us the cargo type
Furniture, lighting, premium appliances, showroom stock or another fragile or bulky shipment.
Tell us the delivery environment
Warehouse, showroom, hotel, retailer, project site or another destination that affects the final handling plan.
We define the right handoff scope
Inside delivery, unpacking, placement, packaging removal or setup coordination depending on what the cargo actually needs.